WE ANSWER YOUR QUESTIONS
Check out our Frequently Asked Questions
In this section, you’ll find answers to the most common questions about our accommodations, services, and rental processes. We want your experience with Riart Turístic to be simple and transparent, so we’ve compiled the most useful information so you’re clear on everything before booking.
At the time of making the online reservation, 40% of the total stay amount must be paid by credit card. If the reservation is made by email, the deposit may also be paid by bank transfer. The remaining balance must be paid upon arrival, by credit card or in cash (maximum amount €999), or via the Express Check-In service up to one day prior to arrival.
Yes, a security deposit is required as a guarantee. It will be fully refunded after the apartment has been checked, provided no damage has occurred.
To speed up the apartment check-in process, the Express Check-In online service is offered. This consists of providing in advance the personal details of the booking holder and accompanying guests, as well as paying for the stay in advance.
On the day of arrival, you will only need to identify yourself at our offices to collect the apartment keys. This service is only available for guests who have booked directly with Finques Riart / Riart Turístic, and not through other platforms.
Standard check-in is from 12:00 pm and check-out is until 10:00 am.
For arrivals outside our office hours, you must inform us in advance by phone or email. Once notified, you will receive the necessary instructions for key collection and access to the accommodation.
Outside the period from 15/06 to 15/09, and always subject to availability, a late check-out until 5:00 pm may be authorised, upon acceptance and payment of the corresponding supplement.
Cancellation requests must be made by email. Depending on the cancellation date, refunds will be applied in accordance with our cancellation policy.
Reservations for stays from June to September:
- 90 days or more in advance: 10% of the total rental price.
- 60 days or more in advance: 20% of the total rental price.
- Less than 60 days in advance: 40% of the total rental price (full deposit).
Reservations for the rest of the year:
- More than 30 days in advance: 5% of the total rental price.
- More than 15 days in advance: 10% of the total rental price.
- Less than 15 days in advance: 40% of the total rental price (full deposit).
Any change request must be submitted by email. Changes are subject to availability and may result in a price adjustment.
No. The maximum number of guests is set by regulation for each apartment and must be respected at all times.
Yes, apartments are equipped with a kitchen, basic appliances, kitchen utensils and, in most cases, Wi-Fi. Full details are provided in the description of each accommodation. For any questions, please contact us by email.
No, bed linen and towels are not included in the price, but they can be rented in advance.
Yes, cots and high chairs for babies can be rented. Requests must be made by email and are subject to availability.
Pets are not allowed in the apartments.
Yes, we offer tourist apartments that can be rented for full seasons. Conditions and prices can be requested by emailing lloguers2@finquesriart.com.